Frequently asked questions
If you don’t find the answer to your question below, please contact our Customer Service team toll-free from Canada or the US at 800-264-9495,
or by email at imperial@efsllc.com
› Existing EssoTM Key to the HighwayTM cardholders
- Prior to purchasing fuel at Esso Key to the Highway locations, review safe fuelling tips on the tips for drivers page until you are thoroughly familiar with all procedures.
- Safely park and secure your vehicle at a refueling island.
Yes. You may set different fuelling volume and fuel type limits for different cards. You may also control the vehicle validation, maximum distance travelled and number of hours between card uses for each driver.
Yes. You may specify which sites – along any route in Canada or the US – can accept Esso™ Key to the Highway™ transactions. Qualifying customers can get discounted pricing at Esso Commercial Cardlocks™ in Canada, as well as participating TA®, Petro® and TA Express® travel centers in the US.
If you are an authorized program administrator, you may change card limits 24 hours a day, seven days a week, by logging in to the Esso Key to the Highway online portal, or by contacting the Customer Support Centre at 800-264-9495, or by email at imperial@efsllc.com.
Contact the Customer Support Centre immediately, anytime, at 800-264-9495.
If for some reason you encounter a problem with an Esso Key to the Highway card, please contact our Customer Support Centre as soon as possible, day or night, at 800-264-9495.
Once you have set up an ID and password, you can easily view your transaction history or download a transaction report from the Esso Key to the Highway online portal. (Contact our Customer Support Centre to activate your login.)
The comprehensive reporting and transaction reports generated through the Esso Key to the Highway system can significantly help decrease your administrative efforts and costs to manage your fleet expenditures.
You can find an Esso Commercial Cardlock™ location with our site locator and a TA®, Petro® or TA Express® travel center here.
› If interested in the Esso Key to the Highway card
Fleet managers get a customizable program with competitive pricing, simple purchase management and reporting features. Volume-based discounts are available at Esso Commercial Cardlocks™ in Canada, as well as participating TA, Petro and TA Express travel centers across the US.
Drivers can access more than 150 Esso Commercial Cardlocks in Canada, including sites in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick and Nova Scotia. They also can visit 9,000+ non-Esso US truck stops (if set up to fuel in the US).
Explore more benefits on our Why choose Esso™ Key to the Highway™ page
Fill out our contact form, and a sales representative will contact you to discuss your needs in more detail.
If you are ready to complete the application form, visit our online application system. Alternatively, you can call our Customer Support Centre at 800-264-9495 to apply by phone.
Yes. Just like a bank debit card or credit card, each Esso Key to the Highway card is given a confidential personal identification number (PIN).
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and TA®, Petro® and TA Express® travel centers.
Synergy Diesel Efficient™ fuel
Synergy Diesel Efficient fuel is fully formulated, helping to keep your engine cleaner for better fuel economy,* which can mean less maintenance and downtime – and improve your bottom line.
Esso™ and Mobil™ gas stations
You can count on Esso and Mobil stations when it comes to quality fuel and convenience. Esso and Mobil stations give you cutting-edge payment options, moneysaving rewards programs and more.
Wholesale fuels
Whether you are a fuel retailer, independent distributor or an end user, Imperial has the fuel products you need to keep your business moving.
Esso and Mobil for business
From wholesale fuels and fuel system management to high-quality marine and aviation fuel and more, Imperial can help keep your business running more efficiently.
To learn more about other Esso products and services for businesses and consumers, visit the Imperial Oil website.
