Frequently asked questions

If you don’t find the answer to your question below, please contact our Customer Service team toll-free from Canada or the US at 800-264-9495, or by email at imperial@efsllc.com

Existing EssoTM Key to the HighwayTM cardholders

How do I use the Esso Key to the Highway fleet card?
  • Prior to purchasing fuel at Esso cardlock and travel centre locations, review the Safe fuelling tips on our Tips for truck drivers page until you are thoroughly familiar with all procedures.
  • Safely park and secure your truck at a refueling island.

There are three types of site configurations for making fuel transactions in the Esso Commercial Cardlock™ network. For instructions on completing transactions in different site configurations, download this PDF.

Please contact Esso Key to the Highway customer service at 800-264-9495 or imperial@efsllc.com with any questions.

Can I set different limits for different cards?

Yes. You may set different fuelling volume and fuel type limits for different Esso Key to the Highway fleet cards. You may also control the vehicle validation, maximum distance travelled and number of hours between card uses for each truck driver.

Can I control the cardlock truck stops where the Esso Key to the Highway fleet card will be accepted?

Yes. You may specify which cardlock truck stops and travel centre stations – along any route in Canada or the US – can accept Esso Key to the Highway transactions. Qualifying customers can get discounted pricing at Esso cardlocks and travel centres in Canada, as well as participating TA®, Petro® and TA Express® travel centers in the US.

How and when can I change card limits?

If you are an authorized program administrator, you may change limits on your Esso™ Key to the Highway™ fleet cards 24 hours a day, seven days a week, by logging in to the Esso Key to the Highway online portal, or by contacting the Customer Support Centre at 800-264-9495, or by email at imperial@efsllc.com.

How do I report lost or stolen Esso Key to the Highway fleet cards?

Contact the Customer Support Centre immediately, anytime, at 800-264-9495.

What should I do if my card doesn’t work?

If for some reason you encounter a problem with your Esso™ Key to the Highway™ fleet card, please contact our Customer Support Centre as soon as possible, day or night, at 800-264-9495.

How do I access my fuel transaction reports?

Once you have set up an ID and password, you can easily view your transaction history or download a transaction report from the Esso Key to the Highway online portal. (Contact our Customer Support Centre to activate your login.)

How will these reports help me save money and streamline my spending?

The comprehensive reporting and transaction reports generated through the Esso Key to the Highway fleet card system can significantly help decrease your administrative efforts and costs to manage your truck fleet expenditures.

How can I find a cardlock or travel centre location?

You can find Esso™ cardlock™ or travel centre locations in Canada with our site locator, and TA®, Petro® or TA Express® travel centers here. (Some of the 160+ Esso cardlock locations from coast to coast in Canada were formerly standalone Husky cardlocks or Husky cardlocks at Husky Travel Centres).

Do Esso cardlocks and travel centres have Diesel Exhaust Fluid (DEF) at the pump?

DEF is a liquid that's injected into the engine’s exhaust stream to reduce emissions. DEF is available in bulk (via the dispensing equipment located beside the fuel pumps) at many Esso cardlocks and travel centres situated on major highways across Canada, and is also available in packaged form at selected truck stops. View our Site locator page for specific locations.

If interested in the Esso Key to the Highway fleet card

What makes the Esso™ Key to the Highway™ fleet card offer attractive?

Fleet managers get a customizable program with competitive pricing, simple purchase management and reporting features. Volume-based discounts are available at Esso Commercial Cardlocks™ in Canada, as well as participating TA, Petro and TA Express travel centers across the US.

Drivers can access more than 160 Esso™ cardlocks™ and travel centres across Canada, including stations in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick and Nova Scotia. (Some of these Esso cardlock locations were formerly standalone Husky cardlocks or Husky cardlocks at Husky Travel Centres). Drivers with Esso Key to the Highway fleet cards can also visit 9,000+ non-Esso US truck stops (if set up to fuel in the US).

Explore more benefits on our Why choose Esso Key to the Highway fleet card page.

How do I learn more about the Esso Key to the Highway fleet card program?

Fill out our contact form, and a sales representative will contact you to discuss your needs in more detail.

How do I apply for an Esso Key to the Highway fleet card?

If you are ready to complete the application form, visit our online application system. Alternatively, you can call our Customer Support Centre at 800-264-9495 to apply by phone.

Does each card have its own PIN?

Yes. Just like a bank debit card or credit card, each Esso Key to the Highway fleet card is given a confidential personal identification number (PIN).

Did you know?

Button with graphic of pinpoints on a sample map. Text reads Explore the growing network of Esso cardlocks and travel centres, and TA, Petro and TA Petro Express travel centers. Find a cardlock or travel centre location near you Button with graphic of pinpoints on a sample map. Text reads Explore the growing network of Esso cardlocks and travel centres, and TA, Petro and TA Petro Express travel centers. Find a cardlock or travel centre location near you


Button with graphic of pinpoints on a sample map. Text reads Explore the growing network of Esso cardlocks and travel centres, and TA, Petro and TA Petro Express travel centers. Find a cardlock or travel centre location near you Button with graphic of pinpoints on a sample map. Text reads Explore the growing network of Esso cardlocks and travel centres, and TA, Petro and TA Petro Express travel centers. Find a cardlock or travel centre location near you


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