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Frequently asked questions

If you don’t find the answer to your question below, please contact our Customer Service team toll-free from Canada or the US at 800-264-9495, or by email at imperial@efsllc.com

Existing Esso^TM Key to the Highway^TM cardholders

How do I use the Esso Key to the Highway fleet card?

Prior to purchasing fuel at Esso cardlock and travel centre locations, review the Safe fuelling tips on our Tips for truck drivers page until you are thoroughly familiar with all procedures.
Safely park and secure your truck at a refueling island.

There are three types of site configurations for making fuel transactions in the Esso Commercial Cardlock™ network. For instructions on completing transactions in different site configurations, download this PDF.

Please contact Esso Key to the Highway customer service at 800-264-9495 or imperial@efsllc.com with any questions.

Can I set different limits for different cards?

Yes. You may set different fuelling volume and fuel type limits for different Esso Key to the Highway fleet cards. You may also control the vehicle validation, maximum distance travelled and number of hours between card uses for each truck driver.

Can I control the cardlock truck stops where the Esso Key to the Highway fleet card will be accepted?

Yes. You may specify which cardlock truck stops and travel centre stations – along any route in Canada or the US – can accept Esso Key to the Highway transactions. Qualifying customers can get discounted pricing at Esso cardlocks and travel centres in Canada, as well as participating TA®, Petro® and TA Express® travel centers in the US.

How and when can I change card limits?

If you are an authorized program administrator, you may change limits on your Esso™ Key to the Highway™ fleet cards 24 hours a day, seven days a week, by logging in to the Esso Key to the Highway online portal, or by contacting the Customer Support Centre at 800-264-9495, or by email at imperial@efsllc.com.

How do I report lost or stolen Esso Key to the Highway fleet cards?

Contact the Customer Support Centre immediately, anytime, at 800-264-9495.

What should I do if my card doesn’t work?

If for some reason you encounter a problem with your Esso™ Key to the Highway™ fleet card, please contact our Customer Support Centre as soon as possible, day or night, at 800-264-9495.

How do I access my fuel transaction reports?

Once you have set up an ID and password, you can easily view your transaction history or download a transaction report from the Esso Key to the Highway online portal. (Contact our Customer Support Centre to activate your login.)

How will these reports help me save money and streamline my spending?

The comprehensive reporting and transaction reports generated through the Esso Key to the Highway fleet card system can significantly help decrease your administrative efforts and costs to manage your truck fleet expenditures.

How can I find a cardlock or travel centre location?

You can find Esso™ cardlock or travel centre locations in Canada with our site locator, and TA®, Petro® or TA Express® travel centers here. (Some of the 160+ Esso cardlock locations from coast to coast in Canada were formerly standalone Husky cardlocks or Husky cardlocks at Husky Travel Centres).

Do Esso cardlocks and travel centres have Diesel Exhaust Fluid (DEF) at the pump?

DEF is a liquid that's injected into the engine’s exhaust stream to reduce emissions. DEF is available in bulk (via the dispensing equipment located beside the fuel pumps) at many Esso cardlocks and travel centres situated on major highways across Canada, and is also available in packaged form at selected truck stops. View our Site locator page for specific locations.

If interested in the Esso Key to the Highway fleet card

What makes the Esso™ Key to the Highway™ fleet card offer attractive?

Fleet managers get a customizable program with competitive pricing, simple purchase management and reporting features. Volume-based discounts are available at Esso Commercial Cardlocks™ in Canada, as well as participating TA, Petro and TA Express travel centers across the US.

Drivers can access more than 160 Esso™ cardlocks™ and travel centres across Canada, including stations in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia. (Some of these Esso cardlock locations were formerly standalone Husky cardlocks or Husky cardlocks at Husky Travel Centres). Drivers with Esso Key to the Highway fleet cards can also visit 9,000+ non-Esso US truck stops (if set up to fuel in the US).

Explore more benefits on our Why choose Esso Key to the Highway fleet card page.

How do I learn more about the Esso Key to the Highway fleet card program?

Fill out our contact form, and a sales representative will contact you to discuss your needs in more detail.

How do I apply for an Esso Key to the Highway fleet card?

If you are ready to complete the application form, visit our online application system. Alternatively, you can call our Customer Support Centre at 800-264-9495 to apply by phone.

Does each card have its own PIN?

Yes. Just like a bank debit card or credit card, each Esso Key to the Highway fleet card is given a confidential personal identification number (PIN).

Did you know?

We’re growing: The Esso Commercial Cardlock™ network continues to expand across Canada. Between 2017 and 2019, more than 80 former standalone Husky cardlocks and Husky cardlocks at Husky Travel Centres were re-branded Esso. And new Esso cardlock and travel centre locations continue to be added to the network. As of today, there are more than 160 Esso cardlocks in eight provinces from coast to coast. Find an Esso cardlock near you.

More than just a fill-up: At more than 50 Esso cardlock travel centres across Canada, drivers can park their truck and visit the restroom, grab a snack or a meal, and take a shower. Where available, drivers can also do their laundry or take it easy in a comfortable lounge. Download our complete list of Esso cardlocks to see the full range of amenities available at each location.

More kilometres per tank: Available at a growing number of Esso cardlock and travel centre locations across Canada, Diesel Efficient™ fuel delivers the benefits today’s truckers are looking for. This pre-additized diesel fuel helps you go up to 2% further without the hassle, as compared to diesel without a detergent additive. It boosts engine power and responsiveness, reduces emissions and burns cleaner, improves injector cleanliness and provides corrosion protection. Learn more here.

*Applies to Diesel Efficient fuel compared to diesel fuel without detergent additive. Vehicle testing showed an average fuel economy improvement of 2%. Actual benefits will vary depending on factors such as vehicle/engine type, driving style and diesel fuel previously used. Concentration and availability of our proprietary additive package may vary based upon factors beyond our control.

Button with graphic of pinpoints on a sample map. Text reads Explore the growing network of Esso cardlocks and travel centres, and TA, Petro and TA Petro Express travel centers. Find a cardlock or travel centre location near you

Find a travel centre or cardlock location near you >

Diesel Efficient^™ fuel

Diesel Efficient fuel is fully formulated, helping to keep your engine cleaner for better fuel economy,* which can mean less maintenance and downtime – and improve your bottom line.

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To learn more about other Esso products and services for businesses and consumers, visit the Imperial Oil website.

Frequently asked questions

Existing EssoTM Key to the HighwayTM cardholders

If interested in the Esso Key to the Highway fleet card

Did you know?

Esso Cardlocks

Existing Esso^TM Key to the Highway^TM cardholders